Contact Us

Have a question about a pen, refill or your order? We'd be happy to help.

Please use the Inquiry Form below to contact our customer service team.

For order enquiries, please include your order number. For product questions, include the product name or model so we can assist you more easily.

If your order arrives damaged, defective or with the wrong item, please contact our customer service team within 14 days of receiving it. We will review the issue and provide instructions, including the return address if a return is needed. This reporting period does not limit your statutory rights.

Please contact us before sending any return. Do not include passwords or full payment-card details in your message.