Refund policy

Last updated: 1 October 2026

We want your stationery to arrive as it should. If your order contains a damaged, defective or incorrect item, please contact our customer service team through the Inquiry Form on our Contact Us page within 14 days of receiving your order. We will review the issue and provide instructions.

Our return policy

Outside any rights provided by applicable consumer law, we accept returns only for damaged, defective or incorrect items. We do not offer voluntary change-of-mind returns or exchanges for a different colour, model or size.

Our 14-day reporting period does not limit statutory rights, including rights relating to faults discovered later. Nothing in this policy excludes remedies or cancellation rights that cannot lawfully be excluded.

Statutory cancellation and withdrawal rights

In some countries or regions, consumer law gives customers a mandatory right to cancel or withdraw from an online purchase even when the item is not defective. Where such a right applies to your order, it is additional to our voluntary return policy above and will be honoured in accordance with applicable law.

For example, eligible consumers in the European Union generally have a 14-day statutory withdrawal period for distance purchases, subject to applicable exceptions and conditions. The withdrawal period generally begins when the relevant goods are received.

To exercise a statutory cancellation or withdrawal right, please contact us through the Inquiry Form on our Contact Us page and clearly state that you wish to cancel or withdraw from the purchase. Any mandatory electronic withdrawal method made available through our store may also be used.

How to request help

Please include your order number, the affected item and a description of the issue. Photographs of the item and packaging help us investigate, where reasonably available. Please keep the item and packaging while we review the matter. Missing packaging does not automatically remove your statutory rights.

Contact us before sending an item back so that we can provide the correct return address, shipping method and any customs instructions. Do not send returns to a carrier, manufacturer or an address found elsewhere. Contacting us for instructions does not make a valid statutory cancellation dependent on our approval.

Damaged, defective or incorrect items

We will arrange an appropriate remedy, such as a replacement or refund, taking account of the circumstances and your applicable legal rights. We will cover reasonable necessary return shipping costs for a confirmed damaged, defective or incorrect item. Please let us arrange the return or agree the method with you first. We may resolve some claims without requiring a return.

Refunds

Refunds are made to the original payment method. As a service target, we aim to issue an approved refund within 10 business days; any shorter legal deadline takes priority. Your payment provider may take additional time to display the credit.

Taxes collected by us will be adjusted or refunded where applicable. Import charges paid directly to customs or a carrier may require a separate reclaim through that organisation; we will provide reasonable supporting documents. This does not limit amounts we are legally required to reimburse.

Delivery problems and cancellation requests

Contact us if a parcel is missing, delayed or returned to sender. We will investigate with the carrier. Refusing a parcel is not a substitute for notifying us of a cancellation. Any deduction for an avoidable failed delivery will be explained, limited to reasonable actual costs and made only where lawful. We do not impose an automatic forfeiture of your entire payment.

If you want to cancel before dispatch, contact us promptly. We will try to stop fulfilment, but cannot guarantee that a request can be actioned before dispatch. Your statutory cancellation rights remain unaffected.